Refund policy

Return Policy

Knottē products are final sale.We are happy to exchange for a different size we have in stock if needed. We will honor exchanges within 30 days of purchase.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at knotte.hair@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at knotte.hair@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
No refunds will be applied to your order unless item is damaged, or defective upon arrival. Knottē Hair Co. is not responsible for missing or lost items within the UPS or USPS mailing system. Please contact our customer service if your package did not arrive, and we will file a claim for you.